If Your Ring Needs Adjustment or Repair
Please complete the Ring Adjustment Form. Ship your ring in a padded envelope
along with the ring adjustment form using a traceable service such as the Post Office,
UPS or Federal Express. Send your ring to:
Balfour College Repairs
7211 Circle S Road, Building C
Austin, TX 78745
Or
Balfour College Repairs
P.O. Box 149207
Austin, TX 78714-9207
Please enclose a letter of instruction, return address and a daytime phone number.
If repair requests are not covered under warranty, you will be advised of any charges
prior to repair. Please see the Limited Lifetime Warranty for warranty details.
Please remit a $14.95 shipping/handling/insurance charge with your ring.
At times, a product submitted for repair cannot be fixed. In this situation, the
company reserves the right to remake the product. If you do not wish your ring to
be remade, you MUST indicate so in your instructions and we will return it to you
in the exact condition in which it was submitted.
Repair Charges
Many repairs are covered at no charge as a benefit of our Lifetime Warranty. Some
items may be charged a minimal labor fee. We will not proceed with your repair until
we notify you of pending charges and receive your approval. After reviewing the
chargeable repair schedule, include a credit card number on the College Ring Adjustment
Form to proceed with your repairs without delay.
For more details see Chargeable Repair Schedule below.
Turnaround Time for Adjustments
The average turnaround on an adjustment is 2-4 weeks. If you have a specific question,
please contact us directly at 877-Balfour (225-3687).
Chargeable Repair Schedule
|
Description of Service or Repair
|
Charge
|
|
Resizing*
|
No Charge
|
|
Cleaning and polishing
|
No Charge
|
|
Change graduation date
|
No Charge
|
|
Change degree or curriculum
|
No Charge
|
|
Replace damaged or defective simulated stone
|
No Charge
|
|
Replace defective encrusting
|
No Charge
|
|
Change defective genuine stone
|
No Charge
|
|
Change incorrect engraving
|
No Charge
|
|
Add or change engraving
|
$25
|
|
Refurbish ring**
|
$25
|
|
Change simulated stone to another color or change stone enhancements
|
$45
|
|
Change genuine stone to another color or change stone enhancements
|
$45 plus any difference in cost of genuine stones
|
|
Change school name
|
$85 for non-gold alloys; $135 for gold
|
|
Change finish (antique to natural or natural to antique)
|
$85 for non-gold alloys; $135 for gold
|
|
Change style
|
$85 for non-gold alloys; $135 for gold plus cost between different style types
|
|
Change metal quality
|
$85 for non-gold alloys; $135 for gold plus difference in metal grades
|
|
Shipping, handling and insurance (for return of repaired rings)***
|
$14.95 (UPS ground)
|
|
|
$19.95 (second day)
|
|
|
$24.95 (overnight)
|
Many repairs stated above are option changes and are not covered by Balfour's Limited
Lifetime Warranty. Replacement of genuine stones and diamonds is not covered by
Balfour's Limited Lifetime Warranty.
*$50 charge for rings purchased before 1972
** Refurbishing services include cleaning, polishing, tightening or replacing stone,
replacing epoxy, removing surface scratches, replacing antiquing (if applicable)
and repairing dented bezels.
***Sales tax and return shipping, handling and insurance will be added to the repairs
listed above (repairs due to defects in workmanship or materials will be excluded
from return shipping charges).
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