Balfour is dedicated to providing the highest level of product and workmanship to achieve your total satisfaction. Should you need to repair your Balfour class ring, send it insured to: Balfour Attn: Repair Dept. 7211 Circle S. Road Austin, TX 78745 Include your name, or original order number (if available), instructions as to the type of class repair you want to be done, a return address and a daytime phone number so we can contact you to approve any charges. We recommend that you send the class ring using a traceable method like USPS, UPS or FedEx. Please remit a $14.95 shipping/handling/insurance charge with your class ring. Many times, repairs can be done on a class ring; however, some requests may require that your class ring is remade. If your class ring is very sentimental to you and you do not want it remade, an explicit note directing that the ring not be remade must be included with the class ring. A remake fee will apply to any order that must be remade. To learn more about these fees please call 1-877-225-3687 for College graduation rings, 1-800-225-3687 for High School class rings. To see answers to commonly asked questions, see our Rings FAQ.