Frequently Asked Questions - Rings
Can I get my old ring repaired?
We will need to evaluate your ring to determine if repairs can be made. Please ship your ring to the repair address listed on this website along with instructions, a return shipping address, daytime phone number and return shipping and handle (see website for S&H information). If repairs can be made and if any charges apply we will contact you.
How much will my ring a repair cost or is it covered under warranty?
While there might not be any charges, we need to evaluate your ring in order to determine if charges are applicable. See your limited lifetime warranty information. Normal wear and tear, diamonds and junior high school spirit rings for example are not covered under the warranty. If your ring can be repaired under warranty guidelines we will be more than happy to repair free of charge.
How long will my repairs take?
Repairs typically take 2-3 weeks; sometimes less. Remaking your ring if necessary will generally take 4 to 6 weeks.
My diamond is missing; can I get it replaced?
Yes, but diamonds are not covered under warranty. We will contact you with any applicable charges.
Should I send my ring in the original ring box?
No, please keep your ring box as we cannot guarantee you will get the same ring box back. Please package your ring carefully in a padded envelope or box to ensure it is not damaged during the shipping process (please do not ship in a regular business envelope).
How do I check the status on the delivery of my ring?
Please contact your school representative for specific purchasing details. Visit your school home page for additional information.
How should I care for my ring?
As a proud owner of a fine ring by Balfour, some simple care and a few precautions will ensure your long-term enjoyment of your ring. The natural qualities of gold and silver allow them to tarnish. However, you can remove tarnish easily with any good silver polish. After applying the polish with a soft cloth, clean your ring in a mild soapy solution. Then rinse the ring in clear water and dry. Chemicals can discolor your ring. Some, like mercury, chlorine or household chemicals, can cause permanent damage. Your ring can also be damaged in any form of heavy manual labor. To protect your ring, remove it whenever doing heavy work, whenever exposed to chemicals, while working on or near heavy machinery, or when working with power tools. Since temperature and exercise affect finger size, wear your ring for at least two weeks before considering any size adjustment.
How can I find my ring size?
We recommend that you have your finger professionally sized by a jeweler.
Can I have my ring resized?
Your ring was made to your specifications, for daily wear. Changes in weather and physical activity affect your finger size, so wear it for a while before considering any changes in ring size. If you still feel you require a different size, we will be happy to resize your ring.
What is the Warranty?
We took every effort to ensure that only the finest craftsmanship and quality went into your ring. It underwent scores of precise, individual inspections throughout the entire finishing process. Balfour, therefore, guarantees your ring to be free from defects in workmanship or materials, and any such defects discovered upon delivery will be remedied at no charge.
If my ring needs adjustment or repair, where do I send it?
See our Ring Repair page for a shipping address and instructions.
How do I get a price quote for your rings?
Your Balfour Representative can discuss ring options and pricing with you. Pricing is based on the complexity of the design and the material you select.
Is 10K gold more durable than 14K or 18K, and what do most people order?
Gold’s rich glowing color and malleability make it the most favored precious metal for fine jewelry in the world. While 24K is pure it is too soft for everyday use, 18K is 75% pure and is the European standard. In the US, 14K (58% pure) is the most popular choice. However, 10K (42% pure) is an affordable and beautiful alternative. 10K gold is the lowest concentration of gold that can be trademarked in the US. White gold is the same quality of 10K, 14K, or 18K yellow gold, however, the material color is white.
What is an ALLOY?
An ALLOY is base materials that are combined with gold, silver or zinc to provide hardness, color and workable features.
What is an Antique Finish?
A darker background that adds highlights to capture the ring’s detail.
What is a Natural Finish?
This is when the ring has an all-gold appearance without a dark background or finish.
What is Balfour Premium Silver™?
Two white materials – silver and palladium – come together for an unbeatable value. Available in antique and natural finishes.
What is Balfour Imperium™ with Gold?
An exclusive yellow material with silver, gold and palladium (in the platinum family), its luster is uniquely matched by its durability.
What is Celestrium™?
Celestrium is comparable to a fine jeweler’s nonprecious material. It polishes to a brilliant silver luster and is known for its strength, resistance to chemical reaction and ease of maintenance. Our Celestrium™ material is over 95% recycled material. Celestrium rings are only available with an antique finish.
High School Class Rings
How do I view ring styles, pricing and other ring options?
If you are having difficulty using our ring configurator, please contact your school representative for specific purchasing details. Visit your school home page for additional information.
What do I do if I have lost my high school class ring?
Your Balfour high school ring is so precious that it is automatically protected against loss or theft. If your high school class ring is lost or stolen, Balfour will replace the ring. This protection is in effect for four years from the date of purchase on all original rings purchased after July 1, 1998, and is limited to a single replacement of your original high school ring during the four-year period. This protection plan excludes diamonds, genuine stones and championship rings.
Requirements for Replacement:
- Ring Loss Protection Plan/Warranty Card
- Original invoice
- Specs for replacement ring must be identical to original jewelry: stone, date, curriculum, school, and all other options.
- Request for replacement must be made within 45 days from date of loss.
- Police report number (if applicable)
- Explanation of circumstances of loss
Send request for replacement with original invoice, the Ring Loss Protection Plan/Warranty Card, and a check or money order for the then current replacement fee plus a $14.95 shipping and handling charge (shipping and handling charge includes insurance for the return shipment. Second day service is available for $19.95. Overnight service is available for $24.95) to:
Balfour High School Rings
Attn: Ring Loss Protection Plan Dept.
P.O. Box 149056
Austin, TX 78714-9056
When shipping via UPS or FedEx, use the following address:
7211 Circle S Rd.
Austin, TX 78745-6603
Please contact Customer Service at 1-800-BALFOUR (800-225-3687) for current replacement fees. Replacement fees may vary due to the fluctuating cost of precious metals such as gold, palladium, silver, and platinum. The Ring Loss Protection Plan is backed by an insurance policy. Please contact your school representative for specific purchasing details. Visit your school home page for additional information.
College Graduation Rings
Please Note that not all styles, features, options and alloys are available at all schools.
Can I trade in my high school class ring for a college graduation ring?
In most cases, we will accept a trade-in on a Balfour college ring or gold Balfour high school ring. We also accept trade-ins on other manufacturers’ rings. Other manufacturers’ rings must be gold (nonprecious metals are not accepted) and have a 10K, 14K or 18K stamp inside the ring. Balfour will determine the trade-in value once the ring is received. A credit for an eligible trade-in ring will be granted if the trade-in accompanies the order to which the credit will apply. Therefore, trade-in credits are not available with online orders.
What is your cancellation policy?
Please review your order carefully. Your custom class ring will be manufactured according to the specifications of your order. The customer will be responsible for change and/or remake fee(s) after three business days from the order date. Cancellation after three business days from order date will result in deposit forfeiture.
Military Graduation Rings
How do you Find a Balfour Military Ring Retailer?
Balfour Military operates with the highest levels of integrity and ethics. In turn, we demand the same from our retailers. You can be guaranteed that when you work with any of our retailers, you are working alongside the best. Our partners are committed to making sure that every piece of jewelry is ordered exactly to your specifications and will be delivered within the order timeframe they have given you. To find a Balfour Military retailer, email us at [email protected]. In your e mail, please include your full address to help us find the retailer closest to you.
How long will it take to receive my order?
Custom military rings require 4 to 5 weeks for delivery.
What is Goldtone Celestrium™?
Goldtone Celestrium features the durability of Celestrium electro-charged with the look of yellow gold. Another value option from Balfour Military.
What is a Laser Vue Design?
The Laser Vue feature is an image placed inside your stone.
Why can’t I have more letters of personalization on the side of my ring?
Our products have been designed to provide the most attractive look possible. The letter limit ensures that your ring will look its best.
Can I put two branches of service on one ring?
What if I do not see my military specialty (MOS) listed?
We offer hundreds of spell-out options and occupational specialties and we add to these options weekly. If you do not see your specialty, please contact us at [email protected].
Can I buy a duplicate of some of your college and professional rings?
No. These are exclusive designs and trademarks are owned by the individual Schools, Conference or Professional Teams and Leagues. These cannot be duplicated.
Can I buy a Championship Ring online?
No. Balfour’s Championship Rings are customized for your school. The complexity of the design, tooling, and trademark process prohibits the rings from being available online.
I would like to design a Championship Ring for my winning team. How do I get started?
Please contact Balfour at [email protected] and we will put you in touch with your local Balfour Sales Office.
Your Championship Rings look very expensive. Will my team be able to afford them?
Balfour understands your budget needs and designs rings at all price points. Let us work with you to design an affordable ring that celebrates your team’s victory.
Can I get my championship ring repaired?
Yes. We would be happy to repair your valued championship ring, however, championship rings are not covered under warranty so standard repair charges do apply. Please send in your championship ring with instructions, a return shipping address, daytime phone number and payment for return shipping and handling charges (see website for S&H information). If additional charges apply to your championship ring repair, we will contact you for payment arrangements.
While we strive for accuracy, mistakes happen. In the event of an incorrect price on an order, you will be notified by email or phone, and given the option to accept the corrected price or cancel the order.